Shipping policy
Shipping Policy
At Noctelle™, we aim to process and deliver every order as quickly and reliably as possible.
Processing Time
Orders are typically processed within 1–3 business days after your purchase is confirmed.
Processing times may be slightly longer during holidays, major promotions, product launches, or periods of unusually high order volume.
Once your order has shipped, tracking information will be provided when available.
Delivery Time
After processing, most orders arrive within approximately 7–14 business days.
Please note that delivery times are estimates and are not guaranteed. Delays may occasionally occur due to:
- carrier delays
- weather
- customs processing
- holidays
- incorrect shipping information
- circumstances outside our control
Estimated Total Delivery Time
Processing: 1–3 business days
Shipping: 7–14 business days
Estimated total: approximately 8–17 business days
Tracking
Tracking information will be provided once your order ships, when available.
Please allow some time for tracking updates to appear after shipment, as carriers may not scan packages immediately.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us as soon as possible at NoctelleSupport@proton.me.
Once an order has entered processing or shipped, we cannot guarantee that changes can be made.
Orders delayed, returned, or lost because of incorrect or incomplete information provided by the customer may require additional shipping charges.
Delayed or Lost Packages
If your order is significantly outside the expected delivery window, contact us at NoctelleSupport@proton.me with your order number.
Carrier delays do not automatically qualify an order for a refund, but we will assist with legitimate shipping issues and investigations.
Packages Marked Delivered
If tracking shows your package as delivered but you cannot locate it, please first:
- check around the delivery location
- ask household members
- check with neighbors
- contact the shipping carrier
A package marked as delivered does not automatically qualify for a refund, but we will help review legitimate delivery concerns.
International Orders
International orders may experience additional delays due to customs or local carriers.
Customers are responsible for any applicable customs duties, taxes, or import fees unless otherwise stated at checkout.
Order Changes & Cancellations
If you need to change or cancel your order, contact NoctelleSupport@proton.me as soon as possible.
Once an order has entered processing or shipped, changes or cancellations may no longer be possible.
Contact
For shipping questions or delivery concerns, contact:
Please include your order number so we can assist you as quickly as possible.